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Booking and cancellation conditions

Confirmation of the booking implies acceptance of the booking and cancellation conditions.

A deposit equal to 30% of the amount of the stay is required no later than 3 days from the date of booking confirmation.

In case of failure to receive the deposit, within the dates indicated, the booking will be automatically cancelled.

In case of cancellation at any time after confirmation, and in any case before 7 days from arrival, as provided for by the civil code in art. 1385, the refund of the deposit would not be provided.

Our cancellation policy instead provides for the refund of the deposit paid in the form of a Voucher that the customer will receive online and can spend on a future stay.

Simply enter the code received in the appropriate box on the booking bar of the site (or communicate the number directly to our reception office), and the system will automatically deduct the corresponding value of the voucher from the total of the stay.

The balance of the booking will be requested within 7 days of the arrival date; in case of non-payment of the balance, the reservation will be automatically canceled.

For cancellations after the balance has been paid, no refund of the amount paid, except for exceptions granted to the Customer.

Any extras will be paid on site before departure.


Check in and Check out times

Early Check-in available from 9:00, with Luggage Storage Service, room delivery from 14:00 unless otherwise agreed.

The delivery of the apartments starting from 16:00 unless otherwise agreed.

Check-out rooms and apartments by 10:00.

Late Check-out for a fee (equal to 50% of the cost of 1 night) subject to availability.

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